Introduction
Welcome to Looking Glass Advisors, LLC (“we,” “our,” “us”). These terms and conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our site and services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase products from us.
Product Information
- Customization: Our store offers customized promotional items, including but not limited to tumblers, apparel, and other corporate gifts. The customization options include logos, text, and other designs provided by the customer.
- Accuracy of Information: We strive to provide accurate product descriptions and images. However, we cannot guarantee that all information on our site is completely free of errors. Colors and product visuals may vary slightly depending on your screen settings.
- Custom Design Approval: Before production, customers will receive a proof of their customized item for approval. It is the customer’s responsibility to review and approve the design. We will not be responsible for any errors in the design once approved by the customer.
Ordering and Payment
- Order Process: Orders can be placed through our website by selecting the desired items and customization options. All orders are subject to our acceptance and availability.
- Pricing: All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling charges, which will be calculated during checkout.
- Payment Methods: At this time we will contact you after we receive your order to discuss available payment methods.
- Order Confirmation: After placing an order, you will receive an email confirmation. This email does not signify our acceptance of your order but is a confirmation that we have received it. We reserve the right to cancel any order for any reason.
Shipping and Delivery
- Shipping: We offer various shipping options that will be presented at checkout. Shipping times and costs may vary depending on your location and the chosen shipping method.
- Delivery Time: Estimated delivery times are provided during checkout but are not guaranteed. We are not responsible for delays caused by carriers or events beyond our control.
Returns and Refunds
- Custom Products: Due to the nature of customized products, we do not accept returns or offer refunds unless the item is defective or there was an error on our part.
- Defective Items: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either through a replacement or a refund.
- Return Shipping: If a return is approved, you will be provided with instructions on how to return the item. Return shipping costs may be covered by us if the item was defective or incorrect.
Intellectual Property
All content on our website, including images, text, and designs, is the property of Looking Glass Advisors, LLC or our licensors. You may not use, reproduce, or distribute any content without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Looking Glass Advisors, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.
Governing Law
These Terms and any disputes arising out of or relating to these Terms or the use of our website shall be governed by and construed in accordance with the laws of the State of Missouri, USA, without regard to its conflict of law principles.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the new Terms.
Contact Information
If you have any questions about these Terms, please contact us at kelsey@lookingglassadvisors.com.